Service Policy

PupPaws Animal Care Service has a strict cancellation policy for Dog Boarding/Overnight Care and Doggy Daycare.

• For a Doggy Daycare cancellation 24hrs prior to 10:00AM EST is available for a full refund. AFTER 10:00AM EST a 50% refund is available.

• For Dog Overnight Boarding, a full refund is available if cancelled by 10:00AM EST one week (7 days) before the service begins.

• For Dog Overnight Boarding, if cancelled later than 10:00AM one week before the stay begins, a 50% refund is available for the first 7 cancelled calendar days from the cancellation request date. A 100% refund is available for any additional days.

PupPaws Animal Care Service is NOT responsible for any issues involving late pick ups/drop offs. Any After Hours pick ups/drop offs are subject to an After Hours fee.

After Hours Fee: $30

PupPaws™ Animal Care Service is NOT LIABLE for any incident between animal and animal. Please be aware that dog to dog and cat to cat altercations or rough play may occur. Safety protocols, processes and procedures are in place to reduce any possible severity incident. Dog owners are responsible for all medical needs.

We may offer Incident Coverage for some cases pending review. For example, God forbid a dog gains access to the cat enclosure and attacks a cat. Or a cat scratches up a dog's face. Incident coverage is a courtesy, pending review by insurance. Submit any claim to info@puppaws.co

Insurance Coverage:

• Severity 1 (Life Threatening), At Risk - 30% Coverage of initial medical bill

• Severity 1 (Life Threatening), Not At Risk - 15% Coverage of initial medical bill

• Severity 2 (Non-Life Threatening), At Risk - 20% Coverage of initial medical bill

• Severity 2 (Non-Life Threatening), Not At Risk - 10% Coverage of initial medical bill

PupPaws™ Animal Care Service is NOT LIABLE for any dog or cat injury, illness, or sudden death during their stay or transport.

PupPaws™ Animal Care Service is NOT RESPONSIBLE for any lost or stolen items.

Puppaws, LLC owns all intellectual property of photos, images, and/or video taken during any and all bookings. Puppaws, LLC owns all copyrights to any video, photography, imagery captured during the stay of any animal booked with Puppaws, LLC. Puppaws, LLC reserves the right to use any video and photography at will.