Service Policy

PupPaws has a strict cancellation policy for Dog Boarding/Overnight Care and Doggy Daycare.

• For a Doggy Daycare cancellation 24hrs prior to 10:00AM EST is available for a full refund. AFTER 10:00AM EST a 50% refund is available.

• For Dog Boarding, a full refund is available if cancelled by 10:00AM EST one week (7 days) before the service begins.

• For Dog Boarding, if cancelled later than 10:00AM one week before the stay begins, a 50% refund is available for the first 7 cancelled calendar days from the cancellation request date. A 100% refund is available for any additional days.

• Puppaws, LLC owns all intellectual property of photos and images taken during any and all bookings. Puppaws, LLC owns all copyrights to any video, photography, imagery captured during the stay of any animal booked with Puppaws, LLC. Puppaws, LLC reserves the right to use any video and photography at will.